Privacy Policy

At Solten Financial Services, we are committed to protecting your privacy and ensuring the security of your personal information. We process personal data in compliance with the Cyber and Data Protection Act [Chapter 12:07] (No. 5 of 2021) (“CDPA”). This policy explains how we collect, use, share, and protect your data, and your rights regarding this information.

Information We Collect

• Personal Identifiers: Name, national ID number, passport number, signatures, and date of birth.

• Contact Information: Physical address, phone numbers, and email addresses.

• Financial & Commercial Data: Bank account details, transaction history, credit scores, and purchase records.

• Digital & Network Data: IP addresses, device identifiers (MAC address), browser type, cookies, and interactions with our digital platforms, including keystroke patterns to detect bots.

• Sensitive & Biometric Data: Fingerprints, face geometry, or iris imagery for secure authentication and access control.

• Demographic & Background Information: Gender, citizenship, employment details, and background or criminal checks where required.

• Geolocation: Data about the location of your device used to prevent fraud and ensure mobile application security.

How We Use Your Data

• Service Delivery: Managing accounts, processing loan applications, and fulfilling transactions.

• Security & Fraud Prevention: Detecting unauthorized access, verifying identity through biometrics, and monitoring for cybersecurity threats.

• Legal Compliance: Meeting regulatory reporting requirements and responding to lawful requests from authorities.

• Business Improvement: Conducting analytics, research, and development to enhance our services and repair system errors.

• Marketing (With Consent): Tailoring product updates, advertisements, and personalized services to your preferences.

Data Sharing and Disclosure

• Group Affiliates: Sharing information between business units and subsidiaries to improve service quality.

• Service Providers & Agents: Third-party vendors supporting IT, logistics, debt collection, and payment processing.

• Financial & Industry Partners: Correspondent banks, credit rating agencies, brokers, and insurance partners.

• Regulatory Authorities: Law enforcement, tax authorities, and government agencies as required by law.

Data Retention and Security

We implement robust physical, administrative, and technical safeguards to protect your data, including encryption, secure access controls, regular system audits, and 24/7 threat monitoring.

Personal identifiers and financial records are generally retained for the duration of our relationship and up to 5 years thereafter to meet regulatory requirements. Data is securely deleted or disposed of once it is no longer necessary or as permitted by law.

Your Rights and Preferences

• Access & Correction: You may request copies of your data or rectify inaccurate information.

• Deletion & Objection: You can request the deletion of your data (subject to legal retention) or object to specific processing activities.

• Consent Management: You have the right to give or withdraw consent for marketing and data sharing at any time.

• Automated Decisions: You have the right not to be subjected to solely automated processing or profiling that significantly affects you.

Contact Us

Data Protection Officer

Solten Financial Services

Address: 106B Nelson Mandela Avenue, Harare, Zimbabwe

Email: dpo@solten.co.zw
           info@solten.co.zw

Tel: 0242-499010